Points-tested
For skilled applicants who may qualify on occupation, skills assessment, points and invitation.
EMC Australia / Occupations / ANZSCO 313112
ICT Customer Support Officer 313112
Yes. ICT Customer Support Officer (313112) can be used for an Australian visa. It is on the STSOL and CSOL. TRA is the assessing authority. The stored subclasses are 190, 491, 482, 186, 494 and 407.
ICT Customer Support Officer (313112): Provide technical advice and support for ICT systems, hardware and software.
ICT Customer Support Officer (313112) covers people who help users resolve problems with software, hardware, accounts and networks. You will typically find this work in service desks, managed service providers, software vendors and corporate IT teams. EMC Australia helps you map experience in ICT troubleshooting, plus service desk tools, to the ICT Support Technicians unit group (3131) before you apply. See how this occupation can connect to points-tested skilled visas, state nomination and employer sponsorship — including a TRA skills assessment.
ANZSCO
313112
Assessing authority
TRA
Occupation lists
STSOL · CSOL
Industry
Engineering & technology
Can this occupation migrate?
Potentially — if the list, the assessment and the rest of the profile fit.
ICT Customer Support Officer can be relevant to skilled and employer-sponsored pathways. Your actual options depend on age, English, qualifications, work history, the skills assessment, points, state nomination, and whether an employer can sponsor the position. A place on a list is not a grant.
Potential visa pathways
Start with the pathway type, not only the subclass.
Employer-sponsored
For applicants with an Australian employer willing and able to sponsor an eligible position.
Other pathways
These are the other subclasses stored for this occupation.
State nomination
Lists change. We check this year’s program.
Whether ICT Customer Support Officer is open for 190 or 491 depends on the state, the stream, and the month. NSW, Victoria, Queensland, South Australia, Western Australia, Tasmania, the ACT and the Northern Territory each run their own program. Occupation-specific status is checked against the current list — not a screenshot from last year.
EOI and state nomination- NSWclosed
- VICclosed
- QLDclosed
- SAunavailable
- WAnot announcedGoldfields
- TASopen
- ACTnot announced
- NTclosedNorthern Territory DAMA
Skills assessment
Skills assessment for ICT Customer Support Officer
The assessment tests whether your qualification and work match this nominated occupation. TRA is the usual authority. Confirm it on the current Home Affairs list before you apply. A suitable outcome is generally required before a points-tested EOI.
How skills assessments workPoints and other factors
The occupation is only the starting point.
Age
Points sit in set age bands. Confirm the current test before you claim a number.
English
Competent English is the usual baseline. Proficient or superior English can add points.
Skilled employment
Work in the nominated or closely related occupation can add points. Dates have to survive a skills assessment.
Qualifications
Recognised qualifications can add points. The assessing authority decides comparability.
Australian study and partner
Australian study, specialist education, partner skills or community language may add points.
Nomination
State nomination (190) or regional nomination (491) can add points. 189 has neither.
Occupation match
Is ICT Customer Support Officer the right code?
Nominate the work you actually do, not the job title on a card. Confirm the official ANZSCO description before you pay for an assessment.
- Respond to user support requests by phone, email and chat
- Troubleshoot software, login, email and connectivity problems
- Log, prioritise and escalate incidents in ticketing systems
- Set up user accounts, devices and access permissions
- Write knowledge base articles and user guides
Questions
Before you start an assessment
Trades Recognition Australia (TRA) assesses ICT Customer Support Officer (313112) applicants. Check the current fees, forms and evidence rules with TRA before you lodge.
Related occupations
Roles often confused with this one.
These are similar job titles. The visa list and skills assessment still depend on the code that matches the work you do.
Not sure which pathway fits.
Tell us the occupation, the assessment if you have one, and where you are willing to live. We will say whether 189, 190, 491 or an employer visa is worth the next fee.